1. Agreement to these terms
These Terms of Service apply to residential cleaning services provided by Natallia's Cleaning Services. By placing or confirming an order, you acknowledge these policies and agree to the service scope and pricing confirmed with your booking. Nothing in these terms limits rights that cannot be waived under applicable law.
2. Preparing your home
- Please pick up toys, clothing, and other loose items so the team can focus on cleaning quality. Organization may be requested as an additional service.
- A couple of dishes can be handled during a visit. Larger quantities are an add-on at $15 per dishwasher load.
- If linens should be changed, leave the clean set on the bed. One bed linen change is included; additional beds are $10 each.
- Provide safe access, working utilities, entry instructions, and notice of pets, alarms, fragile items, or special surfaces.
3. Quotes, timing, and the first cleaning
Quotes and estimated cleaning times are based on the information provided about the home, service, and current condition. Natallia's does not require an in-home estimate to begin. If the actual condition requires materially more time or a different scope, we will notify you as soon as practical. You may approve additional time and charges or ask the team to focus on priority areas within the originally booked time.
4. Changes and cancellations
Please provide at least 24 hours' notice to cancel or reschedule. A $50 cancellation fee applies when notice is provided less than 24 hours before the appointment. Up to two illness-related late cancellations per calendar year are waived.
5. Satisfaction guarantee
If you are not satisfied, contact us within 24 hours after the cleaning and identify the missed areas. We will arrange one complimentary re-clean of those areas. The guarantee covers work included in the confirmed scope and does not provide a cash refund.
6. Work conditions and safety
- The cleaner may stop or leave when the home is substantially different from the disclosed condition and cannot reasonably be completed in the allotted time.
- The cleaner may leave immediately when there is a threat to health or safety, including aggressive pets, intoxicated or threatening individuals, unsafe structures, or hazardous conditions.
- Strong chemical products are used only at the client's request and with permission. Please disclose surface sensitivities, allergies, and product restrictions before service.
7. Services we do not provide
- Cleaning of bodily fluids, biohazards, mold-infested areas, or pet waste, including litter boxes and animal messes.
- Moving heavy furniture or cleaning areas that are inaccessible or unsafe to reach, including high ceilings, roofs, and areas behind large appliances unless specifically approved.
- Cleaning of properties with insects, rodents, or other infestations unless approved in advance; additional charges may apply.
8. Photos and quality control
Before-and-after photos may be taken for internal quality control and service documentation. They are not published or used for marketing without separate permission. Under our operating policy, these internal photos are deleted within 24 hours after the service is complete and payment is received. See our Privacy Policy for more information.
9. Damage and responsibility
Report any suspected damage promptly and provide reasonable photo or video evidence showing the item and the condition at the time of service. Claims are reviewed using the available facts, service records, and evidence. Natallia's is responsible only for damage verified to have been caused by the cleaning service, subject to applicable law. Pre-existing wear, unstable fixtures, ordinary deterioration, and undisclosed fragile items are not treated as service-caused damage.
10. Pricing, payment, and add-ons
The confirmed booking price controls. Optional services, extra time, unusual conditions, or a materially different scope may change the total only after the change is communicated. Payment methods and timing are confirmed at booking.
11. Third-party booking services
Online scheduling is provided through BookingKoala. Use of its interface may also be subject to BookingKoala's own terms and privacy practices. Natallia's remains responsible for the cleaning services it directly provides.
12. Changes and governing law
We may update these terms for future bookings. The version presented when an appointment is confirmed applies to that appointment unless otherwise agreed. These terms are governed by the laws of Washington State, without limiting any mandatory consumer protections.