1. Information we collect
We may collect your name, telephone number, email address, service address, home and room details, requested service, scheduling preferences, entry instructions, payment or transaction details handled by our booking provider, and messages you send to us. We also may receive technical information such as IP address, browser type, device information, and pages viewed through our website and embedded services.
2. How we collect information
Information is collected when you call or text us, submit a quote request, use the BookingKoala booking form, communicate before or after a visit, or interact with embedded tools such as Google Maps.
3. How we use information
- Provide quotes, schedule and deliver cleaning services, and process payments.
- Communicate about appointments, access, service changes, satisfaction, and support.
- Maintain service, accounting, safety, fraud-prevention, and legal records.
- Improve our website, booking experience, and cleaning quality.
We do not sell personal information. We do not send unrelated promotional text messages without permission.
4. BookingKoala and other service providers
Our booking form is provided by BookingKoala, which may process contact, booking, device, payment, and usage information under its own Privacy Policy. We may also use hosting, communications, payment, accounting, and security providers that process information only as needed to perform services for us.
5. Google Maps
The website embeds Google Maps. Google may collect device, usage, location, cookie, or similar information when the map loads or is used. Review Google's Privacy Policy for details.
6. Service photos
Before-and-after photos may be taken for internal quality control and service documentation. They are not shared publicly or used in advertising without separate permission. Under our operating policy, internal service photos are deleted within 24 hours after the cleaning is complete and payment is received.
7. Sharing and disclosure
We may share information with service providers supporting booking, payment, hosting, communications, and business operations; with professional advisers; or when required to comply with law, protect safety, prevent fraud, or enforce our agreements. We may transfer information in connection with a business sale or reorganization, subject to applicable law.
8. Retention and security
We retain booking and customer records only as long as reasonably necessary to provide services, maintain business and tax records, resolve disputes, and comply with law. We use reasonable administrative and technical safeguards, but no online system can guarantee absolute security.
9. Your choices
You may ask to review, correct, or delete personal information held directly by Natallia's, subject to legal and recordkeeping requirements. You may also ask us to stop nonessential communications. Requests concerning information processed directly by BookingKoala may need to be directed to BookingKoala.
10. Children's privacy
Our services and website are intended for adults arranging residential cleaning. We do not knowingly collect personal information directly from children under 13.
11. Policy updates
We may update this policy as our services or legal obligations change. The effective date at the top shows the latest revision.
12. Contact us
For privacy questions or requests, call or text (206) 222-0171, or write to 27633 237th Pl SE, Maple Valley, WA 98038.
For service policies, please review our Terms of Service.